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Connection Troubleshooting

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Step by Step Tutorial: How to Troubleshoot Connection!


Step 1: Realmlist


  • Ensure that your realm list has been changed to that of Eternal WoW.
  • Navigate to your realmlist.wtf file (Wow>Data>enUS/GB/EU/EN>Realmlist.wtf)
  • Paste the following code into the realmlist.wtf
  • Code: Select all
   set realmlist logon.eternal-wow.com
  • Save the file.

Step 2 Command Prompt


Ensure if the log in server is actually down or not.


For Windows:

  • Open a Command Prompt window: Click the Start button.
  • In the Search box, type "cmd", and then, in the list of results, double-click "cmd".
CMD.png

For Mac:

  • Open the Applications folder.
  • Navigate to the Utilities folder.
  • Double-click Terminal.
CMDMac.png


Next: Paste the following code into the Command Prompt and hit Enter.

Code: Select all

   ping logon.eternal-wow.com


  • Copy the IP address from the result
Commandprompt.png


  • Go to ping.eu
  • Paste the IP in the "IP address or host name" field.
  • Use 3742 as the port number.
  • Click "Go"
PingEU.png


"Open" or "Success" means the log in server is fine. If not, then the log in server is in fact down. In this situation, you should notify staff if it remains down more than a few minutes.

If the log in server is open and you still can not connect to the server, follow the next step:


Step 3: DNS Flush


Flush your DNS cache.

For Windows:

  • Open a Command Prompt window: Click the Start button.
  • In the Search box, type "cmd", and then, in the list of results, double-click "cmd".
  • Paste the following code in the Command Prompt and hit Enter.

Code: Select all

   ipconfig /flushdns


For Mac: Follow this Guide to flush your DNS on any OS X version.

After flushing your DNS cache, attempt to reconnect. If the problem continues to persist, follow the next step:


Step 4 DNS Change


Change your DNS to that of Google's. You can configure Google Public DNS addresses for either IPv4 or IPv6 connections, or both. The Google Public DNS IP addresses (IPv4) are as follows:

Code: Select all

   8.8.8.8
   8.8.4.4


The Google Public DNS IP addresses (IPv6) are as follows:

Code: Select all

   2001:4860:4860::8888
   2001:4860:4860::8844


You can use either address as your primary or secondary DNS server. You can specify both addresses, but do not specify one address as both primary and secondary.


For Windows:

  • Go to the Control Panel.
  • Click Network and Internet
  • Network and Sharing Center > Change adapter settings.
  • Select the connection for which you want to configure Google Public DNS. For example:

To change the settings for an Ethernet connection, right-click Local Area Connection > Properties.

  • To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
  • If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
  • Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
  • Click OK.
  • Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
  • Replace those addresses with the IP addresses of the Google DNS servers:

For IPv4: 8.8.8.8 and/or 8.8.4.4. For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

  • Restart the connection you selected.



For Mac:

  • Click Apple > System Preferences > Network.
  • If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.
  • Select the connection for which you want to configure Google Public DNS.
  • To change the settings for an Ethernet connection, select Built-In Ethernet, and click Advanced.
  • To change the settings for a wireless connection, select Airport, and click Advanced.
  • Select the DNS tab.
  • Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list:

For IPv4: 8.8.8.8 and/or 8.8.4.4. For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

  • Click Apply > OK.

If you are still unable to connect to our server after following the mentioned steps, feel free to log on to our TeamSpeak 3 server at voice.eternal-wow.com where a staff member will provide further assistance.


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