FAQ: General
ACCOUNT RELATED
Q: My original character was hacked, can you help me? Please send me my info.
A: If you are a VIP, you may log on your Paypal/Moneybookers account and send an email to accountrecovery@eternal-wow.com
If a non VIP, then we have no way of determining your identity and it's out of the question.
Your account is your responsibility. Please be more careful next time.
Q: I forgot my password, how do I play again on my older account?
A: Go to the Forgot Password screen: Forgot Password
Type in your username for that account, and the email you used to register. An email from Eternal-WoW will be sent to the address you provided (Inbox/Bulk) if the information is correct.
If you are unable to provide those key information/forgot what you used to register, then there is nothing we can do for you.
Q: I gave my account to someone else and it was banned/hacked, please give it back!
A: Account Trading is NOT SUPPORTED at all by the server. We are expressly forbidding you to share your account information to others to protect your security.
For VIP accounts: You may send a recovery email to accountrecovery@eternal-wow.com from the email you used to donate.
For Non-VIP: Use the Forgot Password recovery system. Forgot Password
If your account was banned however, while in the hands of someone else, then unfortunately we will not reverse this decision.
SERVER
Q: How do I become part of the staff?
A: You'll have to make an application on the website first. You can check out information and questions about becoming a GM here: FAQ:GM Application
Upon your application being accepted, you will be scheduled for an interview on our Teamspeak (GM Interview channel) Watch your PMs on the website for your approval notification.: voice.eternal-wow.com:4000
Lastly, once you pass the interview, you will undergo your training. Good luck.
Q: I have characters from another server, can I transfer them here?
A: Character transfers from other realms is only allowed if done in "bulk". This means thirty or more players from that server need to be certain that they wish to transfer here. Any number less than that and the request will be denied.
CONNECTION
Wrath of the Lich King
Q: When ever I go to my character screen in-game, my World of Warcraft client crashes
A: This will guide you on how to fix that issue: "C" fix
Cataclysm
Q: I'm patched above 4.0.6, how do I down-patch so I can play the Eternal-WoW Cataclysm servers
A: Follow the instructions of Patch Method 1, or 2 on: Cataclysm Install Instructions
General
Q: It says "Patch Required" when I try to log in
A: Check and make sure you are on the correct patch. In the bottom left corner of the login screen, make sure it says "4.0.6 (13623)"
A: Make sure you are logging in with your Username, not your Email address.
A: Open your Eternal-WoW folder, Data, enUS (or enGB), Realmlist.wtf. Open it with Notepad. What does it say?
- Make sure it says "Set realmlist logon.eternal-wow.com" with NO spaces in-front or after it
A: Make sure you followed the instructions for Cataclysm install correctly (If using Cataclysm): Cataclysm Install Instructions
Q: I can log in, but when I try to enter the game I get a "Critical Error"
A: On the character selectioin screen, disable all addons, it is possible that an out-of-date addon is causing your game to crash
A: Delete Cache and WTF folder, located in your WoW directory
A: If all else fails, use the "Repair.exe" or "Repair" application located inside your Eternal-WoW folder
Q: When I try to connect to the servers, it disconnects me
A: Check and make sure you are on the correct patch. In the bottom left corner of the login screen, make sure it says "3.3.5 (12340)"
A: Delete your Cache file, located in your WoW directory
A: Open your Eternal-WoW folder, Data, enUS (or enGB), Realmlist.wtf. Open it with Notepad. What does it say?
- Make sure it says "Set realmlist logon.eternal-wow.com" with NO spaces in-front or after it
Q: How do I join Teamspeak?
A: You can check our Connection guide for links and instructions: Connection Guide
Q: I have a connection problem that hasn't already been addressed
A: Please post in the Getting Connected/Help section of our forums. Help with Connecting
VIP RELATED
Q: I have a question about being a VIP.
A: You may check out our detailed FAQ here. VIP Membership
Q: I want the item I bought to go to another character, how do I do that?
A: You will have to donate for an Item Transfer which costs 700 VIP or you can purchase the package which costs 2500 VIP for 5 pieces. The item(s) in question will then be transferred once your transaction is completed and you have been attended to by a Super GM Staff member in-game. Please note that Item Transfers are only allowed for characters in the SAME account.
A: Be online in the game (You need to be on the correct account only) and make a ticket. Address it to a Super GM Staff Member and they will gladly help you out. You may also check out our Teamspeak channel's Help Room and change your nickname to address a Super GM Staff member.
CHARACTER/GAME RELATED
Q: GM I was in a raid and someone ninja the items! Please ban them!!!
A: The staff will not interfere in your raids nor distribute stolen items. While we do not like people who ninja loot, if you decide to group with people you don't know then you do it at your own risk.
Q: I have been banned! What do I do?
A: You must log on using your banned account in the website. Then make a Ban Appeal. You can follow our guide here. Ban Appeals
Q: GM I have been muted/banned unfairly!
A: We have rules set in place regarding mutes/bans. Suffice to say if you have been punished then you most probably did something wrong. Check out our Player Rules section here: Player Rules
Q: Please help me, I'm stuck/dead/cannot revive.
A: Log out from the game. Go to the Website's Account Panel. You must be logged into the website. Account Page Select your bugged character. Use the Unstuck/Revive/Fix commands.
Q: Is multi-boxing allowed?
A: Multiboxing is only allowed on Redemption (PVE realm) and in a PVE setting ONLY. It is prohibited and bannable if multiboxing in PVP, and in all other realms regardless.
Q: I'm playing in Eternal/Redemption/Remorse/Genesis, I want to know when we upgrade to Cataclysm?
A: There are no plans to upgrade existing 3.3.5a (WotLK) realms to Cataclysm.
Q: My item name and description is showing up wrong! What's going on?
A: This occurs when you go to a realm which has a customized database compared to the other realms. Simply exit the game. Delete your cache folder and log back into the game.
Q: I logged on and all arena teams are gone!
A: We have a system in place that detects any wintrading done by your or the team you were in. Suffice to say if your items were removed its due to this offense. Unless you have donated for your items they will not be replaced.
Q: I cannot see what I type/what others are saying! What do I do?
A: First and foremost, type /reload.
If that does not work, right click on the "General" tab of your chatbox. Select Settings. Make sure that each box is checked for the chat mode you wish to see.
TRACKER/REPORTS RELATED
Q: GM I have a problem! I need help!
A: Please specify the problem in your ticket, otherwise it would be deleted immediately and you will receive a warning.
Q: I found a hacker/spammer/abuser/harassment, and I have screenshots, come check it out.
A: You can post proof in the Player Reports section, kindly make sure those screenshots are NOT edited. Player Reports
Q: Help me GM, I'm doing a quest/using a spell, and it's bugged!!!
A: GMs do not fix/script/encode those issues.
Please go to our Forums -> Report Issue. Issue Tracker
Search first if the bug has been reported. If it's not, kindly make a topic in the correct section and follow the format.
What steps will reproduce the problem? 1. 2. 3.
What is supposed to happen? What do you see instead?
Provide any additional information below:
Q: I used my vote points/VIP to receive items, but I did not get them!
A: Log out from the game and wait 10-20 minutes for the items to arrive in your in-game mail. You may also delete your Cache folder in your WoW directory.
If you still have not received those items, kindly go to your Account Panel: http://eternal-wow.com/user/account/ See if you incorrectly sent the items to the wrong character.
Q: I cannot enchant the items of other people but I have all needed mats!
A: You will need to buy Armor or Weapon Vellums from the Auction House or another player. Open your enchanting tab and enchant the vellums. You can then trade those vellums to other people.
Q: My items are gone! What do I do?
If a VIP, you may ask for your items to be recovered via:
- making a topic in the VIP section here VIP Issues
- making a ticket asking for senior assistance once you've made the topic
If a non VIP, we are unfortunately unable to restore those items.
Q: I am the guildmaster/in the guild and I cannot see my own guild tabs, can anyone help?
A: As the guildmaster, simply go to your Guild Control panel. Uncheck the viewing boxes for your rank. Select Ok. It should work by then; if not, simply go back to your Guild Control panel and recheck all.